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Shipping & Returns

Shipping

Australia
Other Countries
Australia Post Australia Post
from $10.95
time 7 - 14 Business Days
UPS UPS International
from $19
time 7 - 14 Business Days
UPS Responsible Shipping - USPS
$5.95
Free Orders over $119
time 7 - 14 Business Days
UPS USPS
$5.95
Free Orders over $119
time 7 - 14 Business Days
UPS UPS Express(US)
from $19
time 7 - 10 Business Days
canada post Canada Post
$9.95
time 7 - 14 Business Days
Purolator Purolator
from $9.95
time 7 - 12 Business Days
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Shipping protection from damage, loss & theft.

$1.35 for orders $140 or less.
1% Purchase Price for orders over $140.

Returns & Replacements

return 14-Day Free Returns

Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!

365 365-Day Guarantee

You’re eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).

step one

STEP 1

Return or replace

Go to “My Account” and select “Purchase History” to start your return or replacement.

step two

STEP 2

Confirmation

Our customer service team will be in touch within 24 to 48 hours to confirm return details.

step three

STEP 3

Ship back

Mail your eyewear and provide your Delivery Confirmation Number.

step four

STEP 4

Refund or replacement

You'll get your refund within 48 hours, or if you got a replacement we’ll ship your eyewear!

Sign in to return

Returns & Replacements Policy

  • EBD Credits and replacement pairs are nonrefundable.
  • Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
  • You need to ship the item(s) back and notify our customer service team to initiate the refund or replacement.
  • A shipping fee may apply for a one-time replacement.

Replacing Your Eyewear

  • You can send a request for a replacement pair with the same order details, or contact our customer service team if you want to change your order details.
  • The next request for a different product in the same order can be sent after the previous request is complete.
  • EBD Credits can be used for up to 50% of your order.
FAQ

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.

How long do I have to wait for my glasses after I have ordered them?

What shipping methods do you offer?

How do I make an exchange or return?

Why do I need shipping insurance?

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