Shipping & Returns

Shipping

Australia
Other Countries
Australia Post Australia Post
from $10.95
time 7-14 Business Days
UPS UPS International
from $19
time 7-14 Business Days
UPS USPS First Class
Free
Orders over $119
time 7-14 Business Days
UPS USPS First Class
$5.95
time 7-14 Business Days
UPS UPS Express(US)
from $19
time 7-10 Business Days
canada post Canada Post
$9.95
time 7-14 Business Days
Contact

Shipping protection from damage, loss & theft.

$1.35 for orders $140 or less.
1% Purchase Price for orders over $140.

Returns & Replacements

return 14-Day Free Returns

Return for a one-time replacement pair of equal or lesser value, or request a full refund within two weeks of receiving your order!

365 365-Day Guarantee

You’re eligible for a one-time replacement pair within 12 months (P.S. This only applies to products with noticeable defects in the craftsmanship).

step one

STEP 1

Return or replace

Go to “My Account” and select “Purchase History” to start your return or replacement.

step two

STEP 2

Confirmation

Our customer service team will be in touch within 24 to 48 hours to confirm return details.

step three

STEP 3

Ship back

Mail your eyewear and provide your Delivery Confirmation Number.

step four

STEP 4

Refund or replacement

You'll get your refund within 48 hours, or if you got a replacement we’ll ship your eyewear!

Sign in to return

Returns & Replacements Policy

  • EBD Credits and replacement pairs are nonrefundable.
  • Both warranties (14-Day Free Returns and 365-Day Guarantee) do not cover damage and/or return requests caused by accidents, negligence, or improper care.
  • You need to ship the item(s) back and notify our customer service team to initiate the refund or replacement.
  • A shipping fee may apply for a one-time replacement.

Replacing Your Eyewear

  • You can send a request for a replacement pair with the same order details, or contact our customer service team if you want to change your order details.
  • The next request for a different product in the same order can be sent after the previous request is complete.
  • You may use up to $50 EBD Credits per order.
FAQ

Can I track my order?

You sure can! You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page.

How long do I have to wait for my glasses after I have ordered them?

Your order will be delivered within 7 - 14 business days. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected.

What shipping methods do you offer?

US customers: We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shipping date.​

Canadian customers: we ship through the Canada Post.

UK customers: we ship through UPS.

Australian customers: we ship through the Australia Post.

For all other countries: we ship through UPS.

How do I make an exchange or return?

Standard Delivery:

1. Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.

2. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number.

3. You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Or, if you chose the replacement option, we'll ship your new eyewear!

If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com.


2-Day Delivery:

1. Obtain a Return Notice Email by contacting our Customer Service.

2. Send your glasses back to us and provide our Customer Service with the delivery confirmation number.

3. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement.

Why do I need shipping insurance?

Route+ offers you peace of mind with package protection for all of your orders at an affordable price ($1.35 for orders $140 and below, and 1% of your purchase for orders greater than $140). With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. Simply file a claim to receive a refund or reorder your item(s).

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