I am all about customer service, I initially purchased 2 items from EBD and was completely unhappy. I sent a message to express my concerns with the intent of finding another company to replace my initial purchases. I promptly receive a message with a corrective action request (was totally not looking for this). I decided to wait before I spent more money and I promptly gained resolution, received my items sooner than I thought and was pleasantly surprised with the outcome. I initially had a very negative attitude due to the inconvenience but was relieved with the customer service that I received. I appreciate the company for not trying to make excuses, taking ownership and resolving the issues I had.